DELIVERY & RETURNS

New Zealand Shipping:

We aim to dispatch all orders within 24 hours. Please be patient during new season releases or sale periods.

$10 delivery to urban addresses, $12 to rural.

You will receive a tracking link via email when your order has been collected by the courier. It is targeted overnight delivery for most parts of NZ. 

International Shipping:

We now ship to Australia & U.S.A. Australia: $20 AUD & U.S.A $25USD

Returns: 

You will receive a return sticker in your package.  Simply fill out the returns/exchange form included in your package. Slap the sticker onto the outside of the packed package, arrange pick up using the directions below and we will do the rest! 

Arranging pickup:

To arrange a pickup, please use the link below. You will be asked to provide a few details, including the tracking number, pickup address, and your preferred pickup date and time.

Please note that pickup bookings must be submitted before 11:30 am to be allocated to a driver on the same day. Bookings made after this time will be scheduled for the next business day.

https://www.nzpost.co.nz/tools/bookapickup/address

Returns address if needed: 

Esther & Albie Returns, 42 Hallmark Rise, Bethlehem 3110, Tauranga, New Zealand

Any questions email info@estherandalbie.com  

On sale returns:
Items purchased 'on sale' that are not final sale items may be returned for refund or exchange. Please note: To exchange items that were purchased 'on sale', you will be required to pay postage for the exchanged items to be sent out to you. Alternatively, you are welcome to place a new order during the sale period and return the other items for a refund.  

Final sale items:
Final sale items are not able to be returned for exchange or refund. Order containing final sale items will have a stamp on the returns form. Please check this carefully before returning garments. 

 

Faulty Items: please email info@estherandalbie.com with pictures of fault and to discuss exchange options for faulty items. 

Exchange/returns: All return items will need to be returned within 14 business days of order arriving in original, unworn condition, in original packaging, with the tags on. This is with the exception of international orders. There will be a grace period for this due to shipping delays.

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