DELIVERY & RETURNS
New Zealand
We aim to dispatch all orders within 24-48 hours. $7 delivery to urban addresses, $9 to rural or FREE in New Zealand by courier if you order over $150.
International Delivery:
We now ship to Australia & U.S.A. Australia: $20 AUD & U.S.A $25USD
RETURNS:
Returns are at the expense of the customer. We will cover the cost of shipping on exchanges sent back to you.
Clearance items: We have a no return or exchange policy on clearance items listed on our 'clearance/sale' page so please choose carefully. If the goods are faulty please get in touch for a solution.
Faulty Items: please email info@estherandalbie.com with pictures of fault and to discuss exchange options for faulty items.
Exchange/returns: All return items will need to be returned within 14 business days in original, unworn condition with the tags on.
RETURNS PROCESS
Simply fill out the returns/exchange form included in your package. Send it back to us and we will do the rest. You will receive a new tracking number via email for exchanges.
Returns address:
Esther & Albie Returns, 155 Harriet Johnston Drive, Pokeno, 2402
Any questions email info@estherandalbie.com