DELIVERY & RETURNS

New Zealand

We aim to dispatch all orders within 24-48 hours. $10 delivery to urban addresses, $12 to rural or FREE in New Zealand by courier if you order over $150. 

International Delivery:

We now ship to Australia & U.S.A. Australia: $20 AUD & U.S.A $25USD

RETURNS: 

Returns are at the expense of the customer. We will cover the cost of shipping on exchanges sent back to you. 

Clearance/final sale items: We have a no return or exchange policy on clearance items listed on our 'clearance/sale' page so please choose carefully. If the goods are faulty please get in touch for a solution. 

Faulty Items: please email info@estherandalbie.com with pictures of fault and to discuss exchange options for faulty items. 

Exchange/returns: All return items will need to be returned within 14 business days in original, unworn condition with the tags on. This is with the exception of international orders. There will be a grace period for this due to shipping delays.

RETURNS PROCESS

Simply fill out the returns/exchange form included in your package. Send it back to us and we will do the rest. You will receive a new tracking number via email for exchanges.

Returns address: 

Esther & Albie Returns, 155 Harriet Johnston Drive, Pokeno, 2402

Any questions email info@estherandalbie.com